- My Account
- Account Name Changes
- Changes in Account Holder
- Claim Resolution
- Deposit and Connection Fees
- JEA Credit Score
- Medical Alerts
- Reclaimed Water Inspection Fee
- Service Charges
- Service Reconnection
- Social Security Numbers
- Collections, Disconnections, and Unauthorized Utility Use
Add New Utility Services Online
As an existing JEA customer, you can start service at a new address any day of the week, except Sundays and on holidays, and you can schedule your desired start date up to 30 days in advance*.
This can be convenient during a move, if you own or rent more than one property, or if you want to turn on services at an existing address.
Next-day service may not be available for new homes because of installation or inspection requirements.
If you are not already a JEA customer, please use our New Customer Online Application.
*Utility service is provided to you on a credit arrangement. You are billed for water, sewer and/or electricity after you have used it. As a result, credit must be established by every applicant before service can start.
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