Pay Your Bill Online
Avoid extra credit card processing fees when you pay directly from your bank account*. You will need your bank's routing number and your account number. These numbers can be found along the bottom of a check. If you choose to pay by bank account step-by-step instructions will walk you through the process of submitting your account information. You have the option to store your account and routing numbers securely in your jea.com account for easy payment each month. If you do not wish to store these numbers on jea.com, simply enter the information each time you pay. Remember, paying online with your bank* account means no extra fees!
JEA also accepts major credit and debit cards through our third-party vendor Bill2Pay, an Intuition Systems® Company. Please note, Bill2Pay charges a non-refundable fee of $4.95 for each credit and debit card transaction less than $400.
Learn how to schedule your online payment in advance »
Learn how automatic payments ensure your bill is paid on time, every time »
Pay By Phone
If you have a checking or savings account or major credit card, you can make payments any time of day or night by phone. Call (904) 665-6000, have your bill and payment method handy, and follow the prompts. Payments are posted to your account immediately. For credit card payments, our third-party vendor Bill2Pay charges a non-refundable convenience fee of $4.95 per $400 transaction. There are no extra fees for paying with your checking or savings account.
Pay By Mail
Mail a check or money order along with your account number to JEA, P.O. Box 45047, Jacksonville, FL 32232-5047.
Stop by a neighborhood payment center to pay your bill »
Pay at the JEA Office
JEA’s downtown Customer Care Center representatives are available to provide a full range of services to our customers, including stop, start or transfer service and bill payment. Visit our offices today »
* All checking accounts are able to make ACH (Automated Clearing House) Payments, however, you should check with your financial institution for ACH availability for other types of bank accounts.