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Mastheard Welcome to the Community

Beginner's Guide to JEA

What You Need to Start Your Service 

Have the following information at hand when you’re ready to start your JEA service:

Can I start my service on the same day?  

Thanks to technology, JEA can start, stop and transfer service, where service has existed previously, fairly quickly. Here’s what you can expect:

  •  If the order for service was requested prior to the start date or up to 3:00 p.m. the same day, we will get your service on as soon as possible by close of business on the day you requested.
  •  If the order was placed after 3:01 p.m., the service will start on the next business day, excluding Sundays and holidays. If your home or business is a new service point, it may take a little longer.

Get Started Now 

To start your electric, water, sewer or irrigation service, click here

Helpful Tips When Starting Service

Billing and Payment Options 

We offer a variety of convenient options that let you decide how you want to pay, manage, and receive your bill. You can sign up for paperless billing, auto-pay, MyBudget - our payment averaging plan - and more. Learn more about JEA billing and payment options.

Payment Centers 

When convenience is what matters most, stop by one of our authorized payment-only locations located all over the city. 

JEA Office 

Our Customer Care Center representatives are available to provide a full range of services to our customers. Visit our full service branch in downtown Jacksonville located at 21 W. Church St. to talk with a representative.