JEA is here to point the way to utility payment assistance for families and individuals struggling financially due to a personal crisis or emergency. JEA cares about the community.
Get Assistance with United Way 2-1-1
Customers in need of financial assistance with utility-related bills can receive help from United Way 2-1-1. The service is generously provided by the United Way of Northeast Florida working in partnership with businesses, volunteers, community organizations and leaders to tackle critical issues facing area residents.
Callers may also call (904) 632-0600 to access a United Way 2-1-1 call center specialist. If you’re unable to access 2-1-1 in your county, please dial the number that's appropriate to your county listed below:
- Duval County: Dial 2-1-1 or (904) 632-0600
- Jacksonville calling area: Dial 2-1-1 or (904) 632-0600
- All other counties: Dial 2-1-1 or (904) 632-0600
- Hearing Impaired: Dial (904)306-0447 (TTY)
For further information about 2-1-1, please call (904) 390-3200 or visit