Riverview Water Main Installation Projects

 
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Working in partnership with the City of Jacksonville, a contractor (TG Utilities, Inc.) working for JEA is installing a new potable water line in the Riverview neighborhood. Here we have provided answers to some of the most common questions asked. 

Due to the complexity of the project, the design and construction will be segmented into multiple phases (shown on the map below). As part of the project, JEA will be installing a new water main, individual water services to the property line, water meter boxes and fire hydrants to improve area fire protection. Connection to the water system will be voluntary. More information will be provided to customers on the JEA connection process & grant programs through future town meetings and project mailings.

Riverview Project Boundary Map

Project Phases

Construction Conditions

Construction will occur in the City’s streets, rights of way and easements. Motorists will be permitted to drive (with caution) through the construction area during pipe installation. There will be times when roads and driveways will have limited access while the contractor is installing the new water line.

Prior to construction activities, you may notice our contractor in the area while they begin surveying, mobilizing equipment and locating existing utilities within the project limits. The survey work will be used by our contractor to locate the public rights of way and existing utilities (JEA, AT&T, Comcast, etc.).

Connecting to the New JEA Water System

Once completed, property owners interested in obtaining water service will be responsible for paying JEA connection fees, private on-site plumbing costs and obtaining the associated permits required to make the connection from your home to the new water line located in the right-of-way. Connection to the new water system is completely voluntary. View the JEA Service Application

Utility Tap-In Program (UTIP)

The City of Jacksonville understands that not all residents may be able to absorb the costs associated with connecting to the new JEA water system. Federal and/or State affordable housing funds are available through the City’s Housing and Community Development Division Utility Tap-In Program (UTIP). This financial assistance is for qualified owner-occupied homeowners in the form of a deferred payment loan that pays for all the costs associated with the connection of your home to the JEA water system.
Learn more about the Utlity Tap-In Program

Frequently Asked Questions

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Closed Title:When can property owners connect to the new JEA water line?
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Property owners that are eligible for connection to the new water system will be notified by letter following the completion of construction in each phase. If you would like to verify that your property resides within one of the project boundaries, please contact JEA Project Outreach at 904-665-7500 or projectoutreach@jea.com

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Closed Title:Are all property owners required to connect to the new JEA water line?
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No. Connection to the JEA water system is voluntary. 

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Closed Title:What is the first step I should take?
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See if you qualify for the City of Jacksonville’s Utility Tap-In Program (UTIP). This program offers deferred payment loans to assist low to moderate-income residents citywide with water line connection fees and associated plumbing costs. The loan does not have to be repaid if you live in the home for an additional five (5) years.   

 

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Closed Title:I qualified for UTIP. What’s next?
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UTIP will pay the permit fees, JEA fees, and secure a plumbing contractor to complete the connection to the JEA line.

  

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Closed Title:I do not qualify for UTIP. What’s the next step I should take to connect to the JEA water system?
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A JEA residential meter application and payment would need to be submitted to the JEA Water and Sewer Pre-Service Department located at 21 W. Church Street (JEA Central Business Office downtown). It is common practice for the plumber you hire to submit both the JEA application and payment on your behalf. Please make sure to verify this with your licensed plumber at the time you agree to a contract

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Closed Title:How much will it cost me to connect to the water system?
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The costs are broken down on the enclosed meter application. For example, the cost for a ¾-inch meter would be $1,458.83. This includes the water meter and meter box that protects the meter once it is installed. The City of Jacksonville has paid the water tap fee ($610 for ¾-inch tap) as part of the Riverview project. Property owners WILL NOT be responsible for this fee. DO NOT PAY THIS AMOUNT TO YOUR CERITIFED PLUMBER.

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Closed Title:For property owners who do not qualify for UTIP, does JEA require the full payment of the fees up front or will payment arrangements be offered?
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Usually, all JEA fees are required to be paid up front. However, payment arrangements will be considered on a case-by-case basis for residents within the Riverview project area (provided your credit rating is good with JEA).  Please contact JEA Project Outreach at 904-665-7500 for more information.

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Closed Title:What size meter will I need for my home?
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A licensed plumber can assist you with determining the proper size meter for your home. Most homes in the Riverview area will require a ¾-inch meter. 

 

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Closed Title:Can a property owner install their own plumbing lines and make the connection to the JEA line?
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Yes. Property owners (verified through the Property Appraiser’s Office) may perform the connection on private property provided all State of Florida plumbing codes are followed and conditions outlined by the City of Jacksonville have been met.

For more information, contact the City of Jacksonville Building Inspection Division at 904-630-1100 or visit http://www.coj.net/departments/planning-and-development/building-inspection-division/download-forms

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Closed Title:Can the property owner keep their well for irrigation or for other use outside of the home?
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Yes. Property owners(s) can continue to use private wells for outdoor use and non-potable purposes, provided a backflow prevention device is installed. The backflow prevention device should be installed within 10-feet of the JEA water meter, on private property.

 

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Closed Title:Can I cap my well if I do not need it?
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Yes. If you wish to abandon your well, please contact the COJ Building Inspection Division at 630-1100 for additional requirements.  

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Closed Title:What is a backflow prevention device and why do I need it?
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A backflow preventer is a mechanical device used to protect potable water supplies from contamination by preventing water from entering the public water supply. 

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Closed Title:How much does it cost to have a backflow preventer installed?
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It depends on your plumber. A broad estimate is between $200 and $500. The state requires that homeowners have the device tested every two (2) years by a certified plumber. For more information and to see the Preferred Backflow Prevention Vendors List, visit www.jea.com/backflow. JEA does not perform testing of backflow devices on private wells.

 

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Closed Title:Where are the plumbing codes found?
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The current plumbing codes are found online at https://codes.iccsafe.org/public/document/FPC2017/florida-building-code-plumbing-sixth-edition-2017-

For more information, call the City of Jacksonville Building Inspection Division at 904-630-1100 or visit http://www.coj.net/departments/planning-and-development/building-inspection-division/download-forms.  

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Closed Title:Is a permit needed for this work?
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Yes. Property owners or a private, licensed plumber, will need to obtain a City of Jacksonville plumbing permit (currently $64) prior to work. JEA cannot make recommendations on plumbers.

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Closed Title:Once the necessary fees have been paid and the connection has been made, how soon will I get water?
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Once JEA fees have been paid, JEA will deliver and install your new water meter within 2 working days.

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Closed Title:Will JEA connect the water to my home?
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No, JEA will not complete work on your private property. A plumber must make the connection.

  • JEA recommends you get at least three (3) estimates
  • Be sure to get a break down cost for comparison purposes (labor, materials, permits and fees)
  • Ask for references
  • Check the Better Business Bureau
  • Make sure to get a signed contract
  • Do not pay all the costs up front
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Closed Title:Should I update all of the plumbing inside my home?
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Only you or a plumber can determine if the quality of the pipes inside your home can tolerate a higher water pressure. Your plumber will be running brand new lines from your home to the street and then will be connecting your home to a brand new water main line. The pressure will be greater and if the pipes inside the home are old, they may not tolerate the increase in pressure. 

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Closed Title:How will I be billed for my water usage?
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Once connected to the water system, the new water charges will be added to your current JEA bill (in addition to your monthly electric charges).  

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Closed Title:How will this impact my JEA bill?
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The basic monthly charge for a ¾-inch meter is $18.90. You will also be billed for your water consumption, which is billed on a tiered basis. 

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Closed Title:What are the different tiered water usage levels?
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Water consumption is billed at $0.93 per thousand gallons for the first 6,000 gallons; $2.60 per thousand gallons for the next 14,000 gallons; and $5.60 for every thousand gallons after the amount consumed goes over 20,000 gallons. For more information, visit https://www.jea.com/My_Account/Rates/

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Closed Title:Does JEA have any advice for better managing my water consumption?
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For useful tips on managing your water consumption, please visit our webpage located at jea.com/managing-consumption.

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Closed Title:In summary, below are the steps a homeowner needs to take to connect to the JEA water system:
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  • Must be the owner of the property (per the Duval County Property Appraiser)
  • Complete the JEA application and pay the JEA fees (JEA suggests homeowners apply for the UTIP program first)
  • Apply for the COJ Plumbing Permit ($64)
  • Install the water line per COJ code to include:
  • 12-inch minimum depth, cut off valve at home and backflow on well or irrigation system
  • Contact COJ for inspection at 904-630-1100 prior to connecting to the JEA water system

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