Working in partnership with the City of Jacksonville, a contractor (TG Utilities, Inc.) working for JEA is installing a new potable water line in the Riverview neighborhood. Here we have provided answers to some of the most common questions asked.
Due to the complexity of the project, the design and construction will be segmented into multiple phases (shown on the map below). As part of the project, JEA will be installing a new water main, individual water services to the property line, water meter boxes and fire hydrants to improve area fire protection. Connection to the water system will be voluntary. More information will be provided to customers on the JEA connection process & grant programs through future town meetings and project mailings.
Construction will occur in the City’s streets, rights of way and easements. Motorists will be permitted to drive (with caution) through the construction area during pipe installation. There will be times when roads and driveways will have limited access while the contractor is installing the new water line.
Prior to construction activities, you may notice our contractor in the area while they begin surveying, mobilizing equipment and locating existing utilities within the project limits. The survey work will be used by our contractor to locate the public rights of way and existing utilities (JEA, AT&T, Comcast, etc.).
Once completed, property owners interested in obtaining water service will be responsible for paying JEA connection fees, private on-site plumbing costs and obtaining the associated permits required to make the connection from your home to the new water line located in the right-of-way. Connection to the new water system is completely voluntary.
View the JEA Service Application.
The City of Jacksonville understands that not all residents may be able to absorb the costs associated with connecting to the new JEA water system. Federal and/or State affordable housing funds are available through the City’s Housing and Community Development Division Utility Tap-In Program (UTIP). This financial assistance is for qualified owner-occupied homeowners in the form of a deferred payment loan that pays for all the costs associated with the connection of your home to the JEA water system.
Learn more about the Utlity Tap-In Program
Property owners that are eligible for connection to the new water system will be notified by letter following the completion of construction in each phase. If you would like to verify that your property resides within one of the project boundaries, please contact JEA Project Outreach at 904-665-7500 or firstname.lastname@example.org.
No. Connection to the JEA water system is voluntary.
See if you qualify for the City of Jacksonville’s Utility Tap-In Program (UTIP). This
program offers deferred payment loans to assist low to moderate-income
residents citywide with water line connection fees and associated plumbing
costs. The loan does not have to be repaid if you live in the home for an
additional five (5) years.
UTIP will pay the
permit fees, JEA fees, and secure a plumbing contractor to complete the
connection to the JEA line.
JEA residential meter application and payment would need to be submitted to the
JEA Water and Sewer Pre-Service Department located at 21 W. Church Street (JEA
Central Business Office downtown). It is common practice for the plumber you
hire to submit both the JEA application and payment on your behalf. Please make sure to verify this with your
licensed plumber at the time you agree to a contract
The costs are broken down on the enclosed meter
application. For example, the cost for a ¾-inch meter would be $1,458.83. This
includes the water meter and meter box that protects the meter once it is
installed. The City of Jacksonville has paid the water tap fee ($610 for ¾-inch
tap) as part of the Riverview project. Property owners WILL NOT be responsible
for this fee. DO NOT PAY THIS AMOUNT TO
YOUR CERITIFED PLUMBER.
all JEA fees are required to be paid up front. However, payment arrangements
will be considered on a case-by-case basis for residents within the Riverview
project area (provided your credit rating is good with JEA). Please contact JEA Project Outreach at
904-665-7500 for more information.
A licensed plumber can assist you with determining the
proper size meter for your home. Most homes in the Riverview area will require
a ¾-inch meter.
Property owners (verified through the Property Appraiser’s Office) may perform
the connection on private property provided all State of Florida plumbing codes
are followed and conditions outlined by the City of Jacksonville have been met.
For more information, contact the City of
Jacksonville Building Inspection Division at 904-630-1100 or visit http://www.coj.net/departments/planning-and-development/building-inspection-division/download-forms.
Property owners(s) can continue to use private wells for outdoor use and
non-potable purposes, provided a backflow prevention device is installed. The
backflow prevention device should be installed within 10-feet of the JEA water
meter, on private property.
If you wish to abandon your well, please contact the COJ Building Inspection
Division at 630-1100 for additional requirements.
backflow preventer is a mechanical device used to protect potable water
supplies from contamination by preventing water from entering the public water
depends on your plumber. A broad estimate is between $200 and $500. The state
requires that homeowners have the device tested every two (2) years by a
certified plumber. For more information and to see the Preferred Backflow
Prevention Vendors List, visit www.jea.com/backflow. JEA does not perform testing
of backflow devices on private wells.
The current plumbing codes are found online at https://codes.iccsafe.org/public/document/FPC2017/florida-building-code-plumbing-sixth-edition-2017-
For more information, call the City of Jacksonville Building Inspection Division at 904-630-1100 or visit http://www.coj.net/departments/planning-and-development/building-inspection-division/download-forms.
Yes. Property owners or a private, licensed plumber,
will need to obtain a City of Jacksonville plumbing permit (currently $64)
prior to work. JEA cannot make recommendations on plumbers.
JEA fees have been paid, JEA will deliver and install your new water meter
within 2 working days.
JEA will not complete work on your private property. A plumber must make the
you or a plumber can determine if the quality of the pipes inside your home can
tolerate a higher water pressure. Your plumber will be running brand new lines
from your home to the street and then will be connecting your home to a brand
new water main line. The pressure will be greater and if the pipes inside the
home are old, they may not tolerate the increase in pressure.
Once connected to the water system, the new water
charges will be added to your current JEA bill (in addition to your monthly
The basic monthly charge for a ¾-inch meter is $18.90.
You will also be billed for your water consumption, which is billed on a tiered
consumption is billed at $0.93 per thousand gallons for the first 6,000
gallons; $2.60 per thousand gallons for the next 14,000 gallons; and $5.60 for
every thousand gallons after the amount consumed goes over 20,000 gallons. For
more information, visit https://www.jea.com/My_Account/Rates/.
For useful tips on managing your water consumption,
please visit our webpage located at jea.com/managing-consumption.
The Annual Water Quality Report provides information on JEA’s water treatment systems, any contaminants found in the water, and answers to frequently asked questions.
Is JEA supplied water as good as bottled water? Why don’t we use water from the river? We've answered these questions and more!
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