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Hurricane Safety

Frequently Asked Questions:
  • Does JEA restore power to one side of town before another?arrow
  • During or after a hurricane, should I call JEA at (904) 665-6000 to tell the utility I don't have power?arrow
  • During the restoration effort, will JEA assess late fees to customers who don't pay on time?arrow
  • During the storm, does JEA plan to keep the power and water on or will you turn the power, water and sewer plants off at some point for safety?arrow
  • For people whose homes were flooded, is there anything they should do before turning their power back on at their breaker box?arrow
  • How do you decide who gets power first?arrow
  • If a Boil Water Advisory is issued, but power is out, how do people make sure their water is safe?arrow
  • If I see a sewer overflow, what should I do?arrow
  • If Jacksonville experiences tremendous damage, will JEA go underground with the replacement electric system?arrow
  • If people lose power or water service, what should they do?arrow
  • If there is widespread destruction of the electric system, how will JEA re-build the system quickly?arrow
  • Is food left in refrigerators safe to eat after the power has been out?arrow
  • Should people who evacuate do anything special to help minimize damage to the electric and plumbing systems in their homes?arrow
  • What about damage on my property?arrow
  • What about trees that block my driveway or the roadway?arrow
  • What advice do you have for people who are thinking of buying a generator?arrow
  • What does JEA do immediately after a hurricane passes?arrow
  • What does JEA tell people about downed electric lines?arrow
  • What if I, or someone in my home, rely upon medical equipment powered by electricity? Will JEA restore my power first?arrow
  • What is JEA doing to prepare for this hurricane?arrow
  • What should people who rely on electricity for medical equipment do?arrow
  • What should residents be doing to prepare?arrow
  • People have called local news stations complaining that their neighbor (next door? next street?) got power back on before they did. Why is that happening? Why am I the only one in my neighborhood without lights?arrow
  • Will JEA reimburse customers for the cost of food lost to spoilage?arrow will be temporarily unavailable for 30 minutes at approximately 12am Friday April 17 due to system maintenance. We apologize for the inconvenience.