- Coronavirus Update
Keeping Our Community Safe With Reliable Utility Service
Coronavirus (COVID-19) has impacted many area residents and, while infections and hospitalizations have lessened, continues to impact our daily lives. JEA is committed to providing you with the reliable energy, safe water and financial assistance you need right now as we continue to recover as a community from the pandemic.
Financial Relief for Customers
Apply for a Payment Extension or Arrangement
JEA offers interest-free payment extensions and arrangements. If you need more time to pay your bill, apply online. If you need assistance paying your bill, there are resources available.
Field Activities Have Resumed
JEA has resumed all energy and irrigation assessments for residential and business customers, as well as in-home services that require our team members to enter your home. Renewable Energy inspections have also resumed.
If you see JEA team members working in your neighborhood, please remember to give them space to work safely.
At JEA, safety is our most important core value, and that extends not only to our employees and customers but to everyone in our community. We want you to know we are working to ensure your safety and providing you the reliable utility solutions you expect with the service you deserve.
Going Social with JEA
As the scope of the pandemic changes in our community, turn to JEA on social media to ask your utility-related questions. We also regularly share ways to lower your bill (especially when staying home may drive up your bill), and popular scams affecting utility customers.
No Paper Towels or Wipes in the Toilet
Remember, only toilet paper and human waste should go down your toilet. Flushing anything else, including paper towels, can damage JEA’s wastewater system and create dangerous (and disgusting) blockages called fatbergs.
Sign up for a jea.com online account. You’ll save money and time if you do! Learn more about the features you’ll enjoy with your free, jea.com online account.
Questions about your account, payment locations, electric and water quality, or comments about our website? Drop us a line and we'll get back to you as quickly as possible.