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JEA Offices

Full Service Location

Our Customer Care Center hours are 8 a.m. - 5 p.m., Monday - Friday. It offers full service assistance to our customers, including bill payment, turn on, turn off, and transferring service:

JEA Customer Business Office
21 West Church St.
Jacksonville, FL 32202
Hours: 8 a.m.-5 p.m. Monday-Friday

Park in the LAZ Garage on Duval St. between Laura and Main streets, one block south of the JEA Customer Business Office. JEA will pay for up to one hour when you conduct business with us. Bring in your garage ticket for validation.

Customer Care Center Operated by JEA  
Customer Business Office-Downtown   21 West Church St., Jacksonville, FL 32202                    8 a.m. – 5 p.m.  M-F       

For more convenience, you may choose to make your payment (which will be credited to your account immediately), request a payment extension or start, stop and transfer service right here on 

  • You may also pay by phone on our automated phone system at (904) 665-6000 or visit one of more than 140 JEA authorized payment-only locations.