When convenience is what matters most, stop by one of our authorized payment-only locations.
Our Customer Care Center representatives are available to provide a full range of services to our customers. Visit our full service branch office to meet with a representative.
To file a claim resulting from your property being damaged due to JEA’s operations or vehicles, please call the City of Jacksonville’s Risk Management Division at (904) 630-4925. In the event of an after-hours emergency, an on-call claims adjuster is also available at this number. Learn more about our Claims Resolution process.
* Payments made after 6 pm will be credited to your account at 7 am the next business day. Payments made on weekends will be credited to your account at 7 am Monday morning.