JEA Warns Customers About Utility Scams

2026-08-18

JACKSONVILLE, FL, August 18, 2026 –– JEA has seen an uptick in reports of scammers targeting JEA customers and demanding payment. Most commonly, the impostor asks customers to make a payment by calling a toll-free number or texting a payment to Walmart.

JEA is working to get the toll-free number shut down and has contacted Walmart representatives about the scam tactics directing customers to Walmart using a barcode.

JEA is reminding customers of steps they can take to protect themselves. The utility does not request personal information or instant payments by gift cards over the phone. We also do not call after business hours, as some of these callers have done.  

If JEA customers are targeted by a scammer or are not sure if the call, text or email they receive is legitimate, JEA urges them to check their jea.com account or call 904-665-6000 and use the automated service to check their balance.  

We also encourage customers to familiarize themselves with these tips:    

• Never provide or confirm personal information (Social Security number, date of birth) or financial information to anyone initiating contact with you and claiming to be a utility company representative.
• Never purchase a prepaid card or respond via a mobile payment app to avoid service interruptions. JEA does not accept payments via cash apps.  
• Customers who feel that they are in physical danger should first call 911.
• Visit jea.com/scams for a comprehensive list of what to look for.

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About JEA

JEA is a municipal utility providing safe, reliable and affordable services to more than one million residents across four Northeast Florida counties. JEA is not owned by investors and does not earn a profit. It was created by the City of Jacksonville to meet the electricity and water needs of those who live in Jacksonville and surrounding communities. JEA’s 2,200-plus workforce is dedicated to meeting customer needs, both today and for generations to come, while protecting our precious natural resources and supporting our region’s growth and economic development. Learn more at jea.com. 

Media Contact

Karen McAllister
media@jea.com | 904-665-5500

Category:

• customer
• education