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- 2021.02.17 JEA Announces New Leadership Team
- 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association
- 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer
- 2021.07.13 JEA Announces New COO and VP of Financial Services
- 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer
- 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services
- 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors
- 2021.09.30 Ricardo “Rick” Morales III Appointed to JEA Board of Directors
- 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community
- 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion
- 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit
- 2022.01.17 Statement on Holiday Road Sewer Overflow
- 2022.01.27 JEA Names Mark Stultz Vice President, Communications
- 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council
- 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture
- 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council
- 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season
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- 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies
- 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat
- 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing
- 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area
- 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place
- 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts
- 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian
- 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville
- 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction
- 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community
- 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida
- 2022.11.08 JEA Prepares for Subtropical Storm Nicole
- 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations
- 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition
- 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather
- 2022.12.24 JEA Offers Tips During Severe Cold Weather
- 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work
- 2023.03.06 JEA Receives Statewide Recognition for Safety
- 2023.03.07 New JEA HQ Customer Center to Open April 10
- 2023.04.06 JEA Lineworkers Earn Top Honors at International Lineman’s Rodeo
- 2023.04.25 Community Invited to May 25 Public Forum on Northeast Florida’s Energy Future
- 2023.05.01 JEA Receives Recognition for Commitment to Urban Tree Management
- 2023.05.18 JEA's Long-Range Clean Energy Plan Available to Public
- 2023.05.26 JEA Ready for 2023 Hurricane Season, Offers Tips to Help Customers Prepare
- 2023.06.05 Helen Materazzi Named JEA Vice President, Organizational Effectiveness
- 2023.06.14 JEA Upgrading Water Meters for All Customers
- 2023.06.15 JEA Crews Heading to Tallahassee to Assist with Storm Restoration
- 2023.06.26 JEA Presents Environmental Stewardship Award to 29 Local Companies
- 2023.07.14 JEA Launches Fleet Vehicle Electrification Program
- 2023.08.22 JEA Issues Precautionary Boil Water Advisory for South Philips Highway and Nocatee Area, Encourages All Customers to Conserve
- 2023.08.22 Chief Human Resources Officer, VyStar Credit Union
- 2023.08.23 Precautionary Boil Water Advisory Remains in Effect for South Philips Highway, Nocatee Area, JEA Continues to Encourage All Customers to Conserve
- 2023.08.24 JEA Lifts Precautionary Boil Water Advisory for South Philips Highway, Nocatee Area
- 2023.08.28 JEA Prepares for Tropical Storm Idalia Encourages Customers to Be Ready
- 2023.08.30 JEA Responding to Customers Due to Hurricane Idalia
- 2023.11.15 JEA Receives Top Ranking in 2023 Business Satisfaction Survey by J.D. Power
- 2023.11.07 JEA Receives Statewide Recognition for Programs That Enhance the Community
- 2023.11.20 Juli Crawford Promoted to JEA Vice President, Enterprise Strategy & Planning
- 2023.11.28 JEA and UNF Advance Sustainable Solutions at Lab Opening
- 2024.01.09 Bond Rating Agencies Affirm Strong Financial Status for JEA Water Services
- 2024.01.30 JEA Hosts FMEA Lineman Competition
- 2024.01.31 JEA Honored with Statewide Award for Mutual Aid Assistance
- 2024.02.26 JEA Lineworkers Earn Top Prizes at Florida Lineman Competition
- 2024.04.08 Kim Wheeler Names JEA Vice President Operations Support
- 2024.04.15 JEA Board Names Vickie Cavey Interim Managing Director and CEO
- 2024.04.23 JEA Launches Project to Expand Existing Lead Pipe Safeguards
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- 2012.11.21 JEA Board Removes $2 Branch Fee
JEA Board Removes $2 Branch Fee
2012-11-21
Jacksonville, FL - Yesterday, the JEA Board voted to remove the $2 Branch Transaction Fee effective Thursday, November 22.
The Branch Transaction Fee was introduced October 1, 2009 as a temporary measure while JEA customers transitioned from in-person payments to electronic and third-party locations. Branch transactions exceeded 100,000 per month in 2002, and have been reduced to less than 30,000 per month currently.
JEA has expanded the number of physical payment locations to more than 140 including Winn Dixie, Tax Collector and convenience stores. Electronic payments continue to expand and a pre-paid metering program will be introduced in 2013.
JEA customers have a variety of convenient billing and payment options.
- MyBudget takes the variability out of payments. This program averages the past 12 bills so customers pay close to the same amount each month and don’t have the big swings in their bill created by weather.
- JEA’s FREE eBill to receive bill electronically by email
- Pay online at jea.com
- Pay through your bank’s online bill payment option
- Pay by telephone using your checking or savings account
- Pay by mail
- Pay in person at JEA’s Downtown Office or at more than 140 convenient neighborhood locations including Winn Dixie stores and Tax Collector Offices
- Pay by automatic deduction from your checking account each month
- Pay by credit or debit card. There is a $4.95 charge for each $400 amount charged to your credit card
A public hearing is required in order to make any changes to fees or rates. The public hearing was held Tuesday, November 20. There were no public comments. Following the public hearing the Board voted to remove the $2 fee.
JEA is the seventh-largest community-owned electric utility in the United States and one of the largest water and sewer utilities in the nation providing electric, water and sewer service to residents and businesses in northeast Florida.
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Deposit and Connection Fees
Depending on your credit history you may not have to pay a deposit. Residential customers who wish to get their deposit waived must provide full and legitimate credit information, including their Social Security number, to facilitate credit inquiries.
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Payment Locations
We’re making paying your bill more convenient than ever. JEA authorized payment-only locations credit your account within an hour. Hours vary by location. Always look for official JEA signage and have your bill and/or account number with you.