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- 2021.02.17 JEA Announces New Leadership Team
- 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association
- 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer
- 2021.07.13 JEA Announces New COO and VP of Financial Services
- 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer
- 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services
- 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors
- 2021.09.30 Ricardo “Rick” Morales III Appointed to JEA Board of Directors
- 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community
- 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion
- 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit
- 2022.01.17 Statement on Holiday Road Sewer Overflow
- 2022.01.27 JEA Names Mark Stultz Vice President, Communications
- 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council
- 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture
- 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council
- 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season
- 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery
- 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies
- 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat
- 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing
- 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area
- 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place
- 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts
- 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian
- 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville
- 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction
- 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community
- 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida
- 2022.11.08 JEA Prepares for Subtropical Storm Nicole
- 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations
- 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition
- 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather
- 2022.12.24 JEA Offers Tips During Severe Cold Weather
- 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work
- 2023.03.06 JEA Receives Statewide Recognition for Safety
- 2023.03.07 New JEA HQ Customer Center to Open April 10
- 2023.04.06 JEA Lineworkers Earn Top Honors at International Lineman’s Rodeo
- 2023.04.25 Community Invited to May 25 Public Forum on Northeast Florida’s Energy Future
- 2023.05.01 JEA Receives Recognition for Commitment to Urban Tree Management
- 2023.05.18 JEA's Long-Range Clean Energy Plan Available to Public
- 2023.05.26 JEA Ready for 2023 Hurricane Season, Offers Tips to Help Customers Prepare
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Letter from Managing Director and CEO
A Word About Your JEA Bill & What We’re Doing to Help
August 15, 2022
Dear Valued JEA Customer,
As the leader of Jacksonville’s community-owned utility, looking out for your best interests is important to me and the rest of the team at JEA. It’s a charge I take seriously every day, where our team members are committed to improving lives and building
community. We do that by providing reliable, affordable utility services, and transparent communication to help keep you informed.
We know recent customer bills have been more of a burden – and we’ve heard from you through phone calls, email, and conversations in your neighborhoods. Many of you are asking why your monthly bill has gone up.
There are two primary factors:
- Increased energy use during extreme heat
- Higher wholesale costs for the fuel we use to generate electricity.
I know this has come at a challenging time, considering everyone has had to adjust to higher costs on many other things we rely on every day, from rent to groceries.
The extreme heat here in Northeast Florida this summer is one part of the equation. Our household and business energy use rises when air conditioning systems operate for longer periods throughout the day.
Nonetheless, there’s another reason bills have gone up the way they have. The cost of natural gas, a significant portion of our fuel mix that we use to generate power, is the highest it has been in almost 15 years, and the wholesale fuels market is influenced
by domestic and international forces. The fuel component of the average residential bill was significantly higher in July 2022 compared to the same time last year.
Keep in mind, fuel charges are a pass-through cost, and when JEA’s cost of fuel goes down, we will be able to pass those savings along to you.
Last fall, when we announced the change to monthly fuel rate adjustments, I told you our team would keep a close watch on fuel costs and do everything we could to save money when we buy fuel, as well as offer you programs, services and tips to help you save.
Here are a few of the things we’ve announced recently:
- We stopped disconnections based on delinquent payments for all customers from Aug. 1 through Sept. 18. Read the press release.
- We made it easier than ever to qualify for a payment arrangement, which gives you the option to pay an overdue balance over nine monthly installments interest-free.
- For residential customers with a positive payment history, we’ve begun refunding deposits after 12 months, instead of 24.
- Starting Oct. 1, we’ll stop charging fees for the use of a credit or debit card to pay your bill.
As your community-owned utility, I want you to know that our entire team is doing everything possible to keep rates affordable and offer programs to help you in these extreme times.
Thank you for giving us the privilege to serve you and your family.
P.S. -- Our chief customer officer, Sheila Pressley, also would like to tell you about one of our billing programs that, for most of you, can immediately lower your summertime bills. Please click the window below to watch.
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