2016 Report to Customers

455,000+

Electric Customers

337,200+

Water Customers

261,000+

Sewer Customers

The Power of Reliability

In 2016, JEA customers consumed more than 13 million MWh of energy. It takes a well-maintained electric system to support the reliable delivery of all that power. That's why we continuously inspect, maintain, and upgrade our existing infrastructure in order to meet an ever-increasing demand for energy.

$5.8 Million
Vegetation Management

How JEA Invests Your Money in Infrastructure:

$113 Million: Water and Sewer
2016 system improvements included new pumping stations, water treatment plants and an expanded water reclamation facility, all either built or under construction.
$114 Million: Electric
2016 system improvements included new pumping stations, water treatment plants and an expanded water reclamation facility, all either built or under construction.
48 Percent Growth in Reclaimed Water System
When we started our Reclaimed Water service in 1999, we produced just 1 million gallons a day. Seventeen years later, we produce over 14 million gallons a day to benefit the community.

JEA has invested

$3 Billion

in water and sewer infrastructure since 1998.

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Championships won by JEA Linemen in 2016. Because we want the best to deliver the best to our customers!


Rate Restructuring

Will save customers $100 million over next eight years.

Keeping Rates Low

Electric and Water rates are lower than six years ago.

Surplus Sales

JEA netted $3.5 million in surplus sales in 2016.



64 Hours Per Week

JEA customer care consultants available to help you on the phone

50 Hours Per Week

JEA customer care consultants available for face-to-face service



In Our Community

74,000+ Hours

Spent by JEA employees speaking to groups about water conservation, teaching classes in schools and serving the community.

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