Senior Days at JEA: Providing Assistance for Home Energy Emergencies

Senior Days at JEA are monthly, appointment-only events administered by JEA partners Northeast Florida Community Action Agency (NFCAA), the City of Jacksonville (COJ), ElderSource and the United Way. 

Senior Assistance Eligibility Requirements

Assistance can be provided only once per season, focusing on seniors seeking financial assistance in paying their JEA utility bill. Agency caseworkers verify eligibility. To be eligible for LIHEAP or EHEAP, households must have: 

  • A documented heating or cooling emergency, 
  • At least one individual age 60 or older in the home, and 
  • Gross household annual income equal to or less than 150 percent of the federal poverty income requirements. 

Appointments Are Required

Call the United Way 211 (2-1-1) or (904) 632-0600 to schedule an appointment at an upcoming Senior Day at JEA event. 

JEA Employees with Senior Customers

Senior Day at JEA Partners

NFCAA and COJ oversee two federally funded programs, the Low Income Home Energy Assistance Program (LIHEAP) and the Emergency Home Energy Assistance for the Elderly Program (EHEAP), which assist low-income households with at least one person age 60 and older, when the households are experiencing a home energy emergency.

A home energy emergency may result from a delinquent utility bill or receipt of a shut-off notice. Payments are for energy-related costs during two seasons running October through March and April through September.