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Before the Storm
JEA has formed alliances with other regional utilities when we need extra equipment and personnel to help us restore services as quickly and safely as possible. In turn, we support their restoration efforts if called upon to do so. However, we will not send crews to another area if we are experiencing major loss of service due to a storm.

During the Storm
JEA works to keep the electricity on for our customers as long as safety permits and makes repairs as needed until winds exceed 45 miles per hour. Many of our employees ride out the storm in locations, such as our generating stations and operation center.

After the Storm

1. The first step in our restoration plan is damage assessment, which includes physical inspections of our facilities and plants. Once damage assessments have been made, JEA begins repairs.
2. We begin repairs to our generating facilities and transmission lines from those plants, and to water and wastewater treatment facilities.
3. Next, we move on to main line repairs on electric circuits, water and sewer systems that serve critical facilities such as hospitals, police and fire stations.
4. It is our goal to restore services to the greatest number of customers as soon as possible.
5. Once the large impact areas have had power restored, JEA begins restoring power to those small pockets or individuals still without power.