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Home > Storm Center > Should You Lose Power During a Hurricane >

Should You Lose Power During a Hurricane

If you lose power during the storm, do not call our call center. We will announce through the media when to begin calling. For safety purposes, we do not send our crews out during the brunt of the storm and we will perform a damage assessment before power restoration. We ask you for patience during this time period.

  • Stay away from downed power lines. You don't have to touch a downed power line to be electrocuted-if the line is touching any object, including the ground, it poses a deadly hazard. Report downed lines immediately by calling 911.
  • Do not try to fix your service by opening transformers or any other type of JEA equipment. In addition to potentially causing more electrical damage, this can also result in serious injury or death.
  • Keeping safe is the top priority for our line crews. So that their progress is not slowed down and that they are not distracted while performing this potentially dangerous work, do not approach or talk to line crews and ask questions.
  • If appliances were on when the power was lost, make sure all appliances are turned off. If left on, they could pose fire hazards when the power is restored.
  • Should your home flood, have your electrical system inspected by a licensed electrician before turning your power back on.


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