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Home > For Your Home > Customer Care > My Account >
Manage Your Account Online

You can access your account information, pay your bills, and receive energy services online.

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Registration is a quick and easy process. Just sign up and you will have access to various online services.

Forgot Log-In
If you have forgotten your log-in information you can easily get an e-mail reminder. All you need are your Account Number and the Security Answer you gave when you originally signed up. Your log-in information will be sent to the e-mail address you gave us when you registered for the account.

Change Username, Password or E-mail
If you want to change your log-in information please login with your current username and password, enter your changes, then try to login again.

Log-In Problems
JEA’s website is designed to work with browser versions 5.0 and higher and will not work with versions 4.0 or lower. If you are having problems signing in, select a solution from the list.

Online Bill Pay FAQ
View our list of frequently asked questions for JEA Online Bill Pay.

NOTE:
Online utility billing for JEA eBill is provided through the third-party vendor Docucorp®. Online utility payments to JEA are through the third-party vendor CheckFree®.

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Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.