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Complete the online form.
Call
Residential Customer Service:
(904) 665-6000
(800) 683-5542
Representatives in JEA's call center are available Monday - Friday, 8 a.m. - 7 p.m. and on Saturday, 8 a.m. - noon.
Commercial Customer Service:
(904) 665-6000
(904) 665-6250
Representatives in JEA's commercial call center are available Monday - Friday, 8 a.m. - 6 p.m.
To Purchase a New Water Meter:
(904) 665-5260
Make a Payment Anytime:
(904) 665-6000
Select the automated payment option to pay 24/7 by check, debit or credit card. Your payment will be posted immediately to your account.
Prefer to use jea.com? Same payment options as by phone and payment will be posted immediately. PAY NOW
Request a Payment Extension Anytime:
(904) 665-6000
Use our automated system to request a payment extension 24/7.
Prefer to use jea.com? REQUEST EXTENSION
Outage Reporting System:
(904) 665-6000
(800) 683-5542
24-hour automated service to report electric, water and sewer service problems
Automated Account Information:
(904) 665-6000
(800) 683-5542
24-hour account balance and payment information
Telecommunications Device for the Deaf (TDD):
(800) 955-8771 or 711
TDD relay services are available through ftri.org 24 hours a day. Questions about your account can be answered Monday-Friday, 8 a.m.-7 p.m. and on Saturday, 8 a.m.-noon. You can report a service outage 24 hours a day.
Utility line Location:
(800) 432-4770
Water/Sewer Line Location:
(904) 665-4403
Write
Payment Address:
JEA
P. O. Box 45047
Jacksonville, FL 32232-5047
Correspondence Address:
JEA
21 West Church Street
Jacksonville, Florida 32202
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