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Full Service Locations
JEA's Customer Care Center hours are 8 a.m. - 5 p.m., Monday - Friday. JEA’s Customer Care Centers, including our business office located downtown, offer full service assistance to our customers, including bill payment, turn on, turn off and transferring service.
Beginning October 1, 2009, a two dollar Branch Fee will be charged on your next bill for payments, payment extensions, and payment arrangements made at JEA Customer Care Centers. All other branch services are fee free. To avoid the fee, you may choose to make your payment, payment extension or arrangement using one of these options. All payments made are immediately credited to your account:
- Pay here on jea.com – Learn more.
- By phone on our automated phone system at (904) 665-6000 – Learn more.
- Pay in person at a JEA authorized payment-only location – Learn more.
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